In Medicana Health Group, patients’ need, expectations, rights and satisfaction are taken into consideration as the patient care is viewed from patient’s perspective, and thus, it is ensured that patient/family member are respected and given services meticulously.
Rendering healthcare services by qualified academicians in modern hospitals with modern technological infrastructure, Medicana Health Group strives for supporting patients and families based on the love, knowledge and specialty that is characterized with the family love and affection.
Pursuant to patient rights;
Patient Rights Unit is available in hospitals and medical centers of Medicana Health Group in order to conduct all processes in line with the patient rights and to make patients present to the unit easily.
Patients and/or family members are informed about diagnosis, treatment, care services, responsibilities of patients and other services that will be offered to patients.
While patients are verbally informed before any and all medical interventions, written consent is obtained from the patient. Consent of the patient is required, if data, information and materials of the patient will be used for research and experimental trials or any other reason.
Physical, psychological, cognitive and social privacy of the patient are ensured in all healthcare services. Requirements and conditions are specified for how details and documentations about diagnostic and therapeutic processes are shared with who and at what circumstances. Privacy of the patient is taken into consideration for flow of medical knowledge between healthcare professionals.
A procedure is planned to ensure the right of patients to select the physician and duties and specialty fields of all physicians working in all hospitals and medical centers are specified in the web site and the organization.
Patients may review their own medical records in accordance with the policies of the hospital and copies of documents are given to patients, whenever requested.
Patients can receive services without need to interfering cultural and moral values.
Patients are entitled the right to accept visitors and have companions in line with the policies determined by hospitals and medical centers.
Within scope of the patient satisfaction;
A policy is valid to have patients and family members notify views, advices and complaints and they are informed about means to notify views, advices and complaints about problems experienced about services or about the hospital and the personnel. A team responsible for views, advices and complaints reported is available in all branch offices, and all views, complaints and advices are assessed in meetings held at quarterly intervals and necessary corrective and preventive activities are started.
Patient Satisfaction Surveys are used to determine satisfaction of patients and the status of rendering services.
Communication with patients is prioritized as the corporate is aware of the need to continue patient care and preventive care services continuously and the responsibility of counseling and monitoring. Patients with the Medicard, a loyalty card, are offered medical monitoring and healthcare offers, if required.