Complaints Policy


  • The Patient Rights Department contributes to the development of our hospital with the suggestions and opinions you provide. The Patient Rights Department and all relevant top-level managers aim to find solutions by considering your complaints and negative thoughts.
  • You can submit your complaints, requests, and suggestions to our Patient Rights Department through face-to-face meetings, telephone, e-mail, website, survey/letter.
  • Additionally, you can express your views and complaints about our services by filling out the satisfaction survey form in patient rooms and at the information desk.
  • Your complaints and suggestions are recorded and evaluated with the relevant department managers, and improvements are made to increase the quality of our services by your requests.
  • The Patient Rights Department will report the results of your complaints within the specified time frame.
  • Our hospital forwards complaints that cannot be resolved due to laws, regulations, and directives to a higher authority for investigation.
  • To share your opinions online, visit our website's "Suggestions & Complaints" section under "Patients and Visitors. " We appreciate your feedback, which will help us improve our service quality.
Medical Second Opinion
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I have read the information from the General Data Protection Regulation. I accept that my data is processed within the specified scope and that I can be contacted by Medicana Health Group and Medicana Group Companies for health services and personal communication.

Medicana Hospital Business Inc. and Medicana Samsun Private Healthcare Services Inc.'s controlling and affiliated companies ("Medicana Health Group") can provide all kinds of information, questionnaires, publicity, opening, invitations. and activity etc. I agree to send Commercial Electronic Messages (call, sms, e-mail, etc.) to me within the scope of reminders and other communication activities.


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