The Patient Rights Department contributes to the development of our hospital with the suggestions and opinions received from you. Not only the Patient Rights Department but also all relevant top-level managers aim to find solutions by considering your complaints and negative opinions.
You can submit your complaints, requests, and suggestions to our Patient Rights Department through face-to-face meetings, telephone, e-mail, website, survey/letter.
Additionally, you can express your views and complaints about our services by filling out the satisfaction survey form available in patient rooms and at the information desk.
Your complaints and suggestions are recorded and evaluated with the relevant department managers, and improvements are made to increase the quality of our services in accordance with your requests.
The results of your complaints will be reported back to you within the specified time frame by the Patient Rights Department.
Our hospital forwards complaints that cannot be resolved due to laws, regulations, and directives to a higher authority for investigation.
To share your opinions online, you can use the "Suggestions & Complaints" section on our website under the "Patients and Visitors" section. We appreciate your feedback to improve our service quality.